Information Adoption Model

Information Adoption Model explores how individuals adopt information from persuasive messages.

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What is:

Information Adoption Model

In simple words, imagine:

Deciding to try a new game because your friend gave it a great review.

The Information Adoption Model (IAM) explains how people decide whether to accept and use new information It looks at two main factors:

  • Information quality:  Is the information clear and accurate?
  • Source credibility:  Do we trust the source?

If the information is good and the source is trustworthy, people are more likely to adopt the information. IAM helps companies ensure their messages are effective.

Explain it to Grandma:

It’s like getting advice from a trusted neighbour about the best time to plant tomatoes. You trust their experience, so you follow their advice. This model is about how we choose to accept and act on information that seems trustworthy, just like gardening tips from someone you know.

Business Cases:

BBC
YouTube
Bloomberg
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BBC
BBC News Online
Media

BBC used the Information Adoption Model to design its online news platform. By understanding how users adopt information, the BBC tailored its content to be trustworthy, relevant, and easy to access, encouraging regular consumption.

Result
Successful
BBC News Online became a leading source of news globally, with high user engagement and trust.
YouTube
YouTube Recommendations
Content Platforms

YouTube applied the Information Adoption Model in its recommendation algorithm, ensuring that users are presented with content they are likely to adopt and engage with based on past behaviours and preferences.

Result
Successful
The recommendations have significantly increased user engagement, with more content being watched for longer periods.
Bloomberg
Bloomberg Terminal
Investment Advisory

Bloomberg integrated the Information Adoption Model into its terminal service, ensuring that the financial data provided is credible, timely, and easy to interpret, aiding in decision-making for finance professionals.

Result
Successful
The Bloomberg Terminal remains a critical tool for professionals in the finance industry, known for its reliability and accuracy.

Academic Research:

Information Adoption Model

Authors:

Cheung, Christy M. K., and Thadani, Dimple R.

Year Researched

2012

Summary:

This model explored how individuals adopt information based on the credibility of the source and the content of the message.

Some links

  • https://link.springer.com/chapter/10.1007/978-3-319-73528-3_17
  • https://www.cambridge.org/core/journals/journal-of-management-studies/article/abs/effects-of-perceived-information-quality-and-source-credibility-on-information-adoption/
  • https://www.joebm.com/vol4/462-EB0001.pdf
  • https://www.emerald.com/insight/content/doi/10.1108/JEIM-04-2020-0129/full/html
  • https://www.sciencedirect.com/science/article/abs/pii/S026840121830652X